Work at BLOCH

POSITION: FULL TIME MERCHANDISE ADMIN ASSISTANT

DEPARTMENT: BRANCH AND ECOMMERCE

LOCATION: WOKING (This role will be home-based until office working is allowed under government guidelines, this role will then be office-based at our Woking, Surrey office.)

THE ROLE:

The role of the Merchandise Admin Assistant is to provide the team with accurate and timely administration while assisting in the planning and trading of our branch and ecommerce business. Based at our office in Woking, Surrey, you will assist the Merchandiser for the US/UK/EU businesses and therefore it is key that you have strong numerical and analytical skills as well as good time management skills. This is an excellent opportunity for a commercially astute, ambitious & confident MAA/Allocator looking to develop and progress within Merchandising.

MAIN DUTIES AND RESPONSIBILITIES

  • Weekly reports of sales & stock figures created and distributed, supporting management decision making and forward planning
  • Price changes and promotions updated and entered onto the system and communicated to relevant teams
  • Accurately create products in the Retail system and maintain any changes
  • Assist in the setup of products in the ecommerce system
  • Create and amend as necessary ratios in line with sales performance, channel requirement and sizing strategy
  • Review and maintain the delivery schedule
  • Maintain accurate merchandising systems/reporting
  • Work with ecommerce team in the visual merchandising of stock, making regular recommendations to further drive sell-through
  • To have knowledge of trade priorities and best sellers
  • Prepare and distribute simple analysis to help with decision making process

ESSENTIALS SKILLS & EXPERIENCE

  • 6 months + experience in a similar analytical role would be essential
  • Intermediate Excel skills
  • Flexible – ability to adjust to work processes or procedures, adapt to others, work effectively and in a positive manner
  • Analytical – naturally inquisitive thinker who can analyse data and draw conclusions, giving feedback
  • Proactive & Deadline driven – a self-starter with excellent organisational skills.
  • Detail orientated – to the point of obsession
  • A ‘can do’ attitude and a willingness to learn
  • Retail experience and interest in dance would be desirable
  • At least 5 GCSE’s A*-C / 9-4 or equivalent including Maths & English

To be considered for this role please email your CV and covering letter outlining your suitability for the role, salary expectations & current notice period to alicia.bramham.law@blochworld.com

 

POSITION: FULL TIME CUSTOMER SERVICE ASSISTANT

DEPARTMENT: E-COMMERCE

LOCATION: WOKING

THE ROLE:

The role of the Customer Service Assistant is to effectively provide a high level of customer support to UK & EU Ecommerce customers, through the application of excellent interpersonal skills, best practice policies and procedures. In addition this role will also support the growth of our Amazon shopping channel. This is an excellent opportunity for a customer service professional looking for a new challenge in a growing and exciting business.

MAIN DUTIES & RESPONSIBILITIES

To assist customers with queries, complaints and the use of websites. Ensuring all queries/complaints are researched & resolved in a timely manner and issues are escalated to the appropriate team members where required. Including but not limited to the following:

1. QUERIES

  • Order/Backorder Status
  • Shipping information and tracking
  • Product features and fit
  • Product availability
  • Competition comparisons

2. COMPLAINTS 

  • Shipping errors
  • Invoicing and manufacturing errors
  • Product features
  • Returns merchandise request

3. AMAZON

  • Manage the Amazon product set-up and maintenance
  • Support the digital marketing manager in setting up Amazon advertising
  • Act as point of contact for Amazon related issues and queries

4. OTHERS

  • Provide support in testing web pages, links, promo codes, functionality of the sites, taking a ‘voice of the customer’ approach.
  • Provide a weekly summary to senior management on number of queries/issues/resolutions.
  • Liaise, influence & build relationships with the wider teams to ensure effective support of objectives including ecommerce, marketing, wholesale customer service, warehouse etc.
  • Provide ad-hoc support for other members of the senior management/ecommerce/customer service/planning teams as and when required.

ESSENTIAL SKILLS & EXPERIENCE

  • 1-2 years customer service or retail experience
  • Exceptional customer service, verbal and written communication and relationship building skills
  • Amazon administration experience - an advantage
  • Verbal & written language skills in at least one of the following languages: French/German/Spanish/Italian - an advantage
  • Knowledge/Experience of using a CMS and/or ERP system - desirable/not essential
  • Retail experience and interest in dance - an advantage
  • Flexible & able to Multi-task – ability to adjust to work processes or procedures, adapt to others, work effectively and in a positive manner when under pressure or in ambiguous situations.
  • Detail orientated
  • A ‘can do’ attitude and a willingness to ‘muck in’ to help colleagues in ad-hoc tasks as and when required

To apply please email a CV and covering letter outlining your suitability for the role, salary expectations & notice period to alicia.bramham.law@blochworld.com

 

POSITION: RESPONSABLE ADJOINT

DIVISION: BLOCH Paris

DEPARTMENT: Retail

LOCATION: 34 Rue du Faubourg Saint-Honoré, 75008 Paris

REPORTS TO: Directeur Boutique

1. COMPETENCES REQUISES

• Solide expérience de la vente et/ou rôle lié au service à la clientèle. L’expérience et la connaissance de la danse est un avantage, mais pas une nécessité.
• Grande organisation, capacité à gérer efficacement les conflits et à résoudre les problèmes.
• Expérience dans le management d’équipe de vente
• Excellente présentation
• Maîtrise de l’Anglais et outils informatiques (OFFICE) 

2. OBJECTIFS DU POSTE
• Aider le directeur boutique à améliorer les performances commerciales et les opérations quotidiennes.
• Formation et encadrement de l’équipe de vente.
• Gérer le bon fonctionnement de la boutique en cas d’absence du directeur
• Fournir un niveau élevé de service client
• Assister le directeur boutique dans la gestion des stocks. (Commandes Clients, Réassorts, Inventaires, Ajustements)
• Maintenir le merchandising de la boutique.
• Contribuer à l’élaboration de contenu pour les publications sur les réseaux sociaux
• Entretenir de bonnes relations de travail avec les écoles, les studios et les compagnies de danse.

3. PRINCIPALES RESPONSABILITÉS ET FONCTIONS DU POSTE

Demandes de renseignements des clients et équipe de vente

Aider les clients et le personnel en leur fournissant des renseignements sur ce qui suit, sans s’y limiter :

• Caractéristiques des produits
• Disponibilité des produits
• Entretenir de bonnes relations de travail avec les clients existants et établir de nouveaux liens avec les studios de danse, les professeurs, les compagnies et autres écoles d’arts de la scène.

Litiges clients

• Rechercher et résoudre toutes les plaintes des clients jugées conformes à la politique de l’entreprise concernant, sans s’y limiter :
• Analyse et échange des produits défectueux
• Signaler au responsable les problèmes, les défauts et les améliorations liés aux produits

Opérations, Procédures et Reporting

• Respecter les procédures mises en place par le Responsable et l’entreprise
• Vérification des stocks (inventaires, ajustements, commandes de réassorts)
• Rapports quotidiens, hebdomadaires, mensuels demandés par la l’entreprise
• Ouverture / Fermeture de la boutique
• Respecter la charte merchandising de la boutique (VM, affichages, vitrines)

4. SUIVI DES INDICATEURS

• Les clients sont servis en temps opportun
• Les demandes des clients sont réduites au minimum
• Communication claire et immédiate des litiges clients / membres de l’équipe au responsable Boutique

Courriel: paris@blochstore.com

 

POSITION: VENDEUR TEMPS PLEIN ET TEMPS PARTIELS

LOCATION: PARIS

À PROPOS DU POSTE: 

  •  Être passionné(e) de danse, des produits et services BLOCH
  • Faire preuve de motivation et d’enthousiasme dans l’exécution des différentes tâches en boutique, comme la vente et le service client, la mise en valeur des produits (merchandising), la réception et le rangement de marchandises, envois de commandes, opérations courantes d’encaissement
  • Offrir le meilleur service possible à tous les clients, amateurs et professionnels
  • Assister l’équipe dans les opérations quotidiennes de vente afin de garantir un service de qualité et un bon fonctionnement de la boutique

 CE QUE NOUS RECHERCHONS:

  • Disponibilités qui répondent aux besoins de l’entreprise, (travail les samedis et possibles jours fériés)
  • Esprit d’équipe, sens de l’organisation et grande adaptabilité
  • Vous êtes sérieux et fiable et respectez les tâches demandées par votre hiérarchie
  • État d’esprit qui apporte passion, énergie, dynamisme et positivité dans les interactions avec les clients
  • De 1 à 2 ans d’expérience dans la vente au détail souhaitée
  • En raison de la nature spécialisée de nos produits, doit avoir une formation en danse ou un vif intérêt pour la danse

AVANTAGES CHEZ BLOCH: 

  • Salaire en fonction de l’expérience
  • Prime basée sur les ventes et atteinte des objectifs
  • Dotation et prix attractifs pour les salariés
  • Mutuelle
  • Prise en charge de votre navigo de 50%

Courriel: paris@blochstore.com

 

POSITION: PART TIME SALES ASSOCIATE

LOCATION: LONDON

DUTIES AND RESPONSIBILITIES

  • Be passionate about dance, BLOCH products and services 
  • Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to Service, Visual Presentation, and Stockroom 
  • Deliver the best possible service and attention to all consumers 
  • Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning 
  • Develop positive relationships with consumers and teammates 
  • Maintain knowledge of various store operational duties and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary 

KEY SELECTION CRITERIA - PERSONAL AND PROFESSIONAL CHARACTERISTICS

  • You’re able to work varied hours and days that meet the needs of the business including weekends 
  • You act in line with our values and guiding principles 
  • You are open to feedback, communicate well and take action as required 
  • You’re able to learn and utilize technology 
  • You are a team player and brand advocate who brings passions, energy, drive & positivity into customer interactions 
  • 1 to 2 years of retail experience preferrable 
  • Due to specialist nature of our products, must have a dance background or a keen interest in dance 
  • You are professional who takes attendance and integrity seriously, is reliable, task focused and does the right thing 

BENEFITS AT BLOCH:

  • Competitive rate/salary 
  • Opportunity to earn sales-based commission 
  • Training & Development 
  • Attractive Employee Discount 
  • Clothing Allowance 

To apply please email london@blochstore.com

 

POSITION: INVENTORY PLANNER

LOCATION: St Helier, Jersey, Channel Islands

REPORTS TO: Head of Operations

DUTIES AND RESPONSIBILITIES - 

  • Maintain appropriate stock level to meet seasonal plans.
  • Ensure the purchase and inventory plan is aligned to meet sales, turnover, and ending inventory plan.
  • Report product issues to merchandising and supply chain teams.
  • Identify and resolve inventory issues caused by lead time variability, manufacturing delays, spikes in sales.
  • Review WIP report for all open factory PO’s and advise senior management of any potential delivery issues.
  • Identify slow moving / obsolete inventory.
  • Manage inventory adjustments and transfers.
  • Manage shipping and delivery of Bloch Supply Chain for UK and EU warehouses
  • Participate in manufacturer and vendor reviews.

KEY SELECTION CRITERIA – PERSONAL AND PROFESSIONAL CHARACTERISTICS

  • 3-5 years inventory planning experience. Apparel, footwear or accessory industry a plus.
  • Experience managing open-to-buy in a SKU-intensive, open stock business
  • Demonstrated track record of proficiency with Microsoft Office suite, including advanced Excel skills to facilitate data analysis and critical problem solving
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
  • Strong verbal and written communication skills
  • Ability to work with and influence peers and senior management
  • Team player, flexible.

To apply please email andrew.gott@bloch.eu

 

About BLOCH

Jacob Bloch, a shoe maker by trade, immigrated to Australia from Eastern Europe in 1931 during the height of The Great Depression. His love of music and dancing took him to the local ballet schools and at one of these schools he noticed a young dancer struggling to stay en point. Jacob promised he would make her a better pair of point shoes to dance in, and so he did. It was 1932 when the first Bloch ballet shoes were made in a candle lit workshop in Sydney, Australia.

Jacob's reputation for making high-quality dance shoes spread rapidly. In the late 1930s many overseas ballet companies toured Australia, including The Ballet Russe de Monte Carlo.

His effort was so successful that it generated the creation of a full range of dance and dance fashion products. Since that time the rapid growth of Bloch's reputation has established the brand as one of the most trusted within the industry.

Today Bloch is fulfilling the promise made by its founder all those years ago and expanding into a lifestyle brand.

  •  Over 80 years in business
  •  Company has a presence in Australia, US, UK & Europe with company     owned factories in Thailand and Cambodia
  •  Currently sold at leading dance retailers worldwide.
  •  Solid and longstanding company