Returns

Our Returns Policy

According to Distance Selling Regulations, you can return any item (excluding tights and underwear) within 28 days of receipt for a refund or a direct exchange for a different size/colour of the same product.

Unfortunately our stores cannot accept online returns at this time therefore all exchanges must be returned to our warehouse. 

BLOCH ECOMMERCE RETURNS
c/o Bloch Europe
DHL Supply Chain
Stafford Park 7
Telford
TF3 3BQ UK

Please Note: No personal deliveries accepted.

In all cases, the returned items must be in their original condition which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.

In the interest of hygiene, tights and underwear are non-returnable or exchangeable unless faulty.

*Under UK Consumer Contracts Regulations you have the right to cancel an order for goods you have purchased from BLOCH. Your right to cancel begins from the moment you place your order, and doesn’t end until 14 working days from the day after you receive your goods. You have the right to notify BLOCH of cancellation for any reason and must return anything within a further 14 day period whereby you will be entitled to a refund of price plus standard delivery charges only.

I would like to receive a refund. What should I do?

It is very important that when you return an item, we know what it relates to. Please remember to include your details and specify what product you would like to receive a product on. Without these details, we will not be able to process your request accordingly.  If you have misplaced the returns form from your order, you can download our RETURNS form.

Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 5 working days to ensure you receive what you want as quickly as possible. 

You will be notified by e-mail once your return has been received and processed.

Any refund will automatically be issued to the card used to make the original purchase. In the event that we are unable to provide a suitable replacement we will automatically refund you and let you know via e-mail. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the UK Distance Selling Regulations or the entire order was faulty or incorrect.

Important Information

You will be responsible for all return postage costs unless the goods you received are faulty or incorrect (according to your original order). Please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We will ship exchanges back to you free of charge.

We always recommend that you send your returned goods back to us via a 1st or 2nd Class recorded delivery service, as you will be able to track your return.

All goods being returned must be sealed in their original boxes or packaging, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.

Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.

Returns Address

BLOCH ECOMMERCE RETURNS
c/o Bloch Europe
DHL Supply Chain
Stafford Park 7
Telford
TF3 3BQ UK

Please Note: No personal deliveries accepted.

I have received a faulty item. What should I do?

If you think there is a fault with an item you have received, please let us know straight away by e-mailing us on uk@blochworld.com.

To aid in resolving the issue with a faulty product, please notify us as soon as possible after receiving the item using the RETURNS Form. You will be entitled to a full refund for the faulty item plus standard delivery charges.

If you have misplaced the returns form from your order, you can download our RETURNS form.