Returns
How do I return my order to BLOCH?
We accept returns of items purchased on uk.blochworld.com within 30 days of receipt.
All returns must be logged in our Returns Portal and sent back to us with the Returns Form in the package. You will receive a shipping label which can be downloaded and printed to ship your order back to us.
We charge a flat fee of £3.00 per RMA/label for all returns. This means if you return 2 items from the same order in 2 different packages, you will have 2 RMA's and be charged for two labels. To avoid multiple label fees, we recommend returning all items in one single RMA. Fees will automatically be deducted from your refund amount.
Your should receive a returns form with your order but you can also print one here.
What items can I return?
We offer refunds on merchandise that is returned in a shelf ready condition with tags in place. Any soiled merchandise (deodorant marks etc) will be returned to the sender and refunds will not be honoured.
For hygiene reasons, all Tights & Underwear are non-returnable.
We do not offer exchanges at this time.
What do I do if an item in my order is faulty/defective?
If you have received faulty or defective merchandise please go to our Returns Portal and add your order details. You will be asked to describe the defects and provide photos showing the defects. We will aim to resolve the issue as quickly as possible.
The fine print
Please allow up to 7-10 business days for us to receive your return. Once received, we will inspect and process your return within 14 business days. You will be notified by e-mail once your return has been completely processed.
All refunds are for merchandise and shipping fees where the whole order has been returned. Return label charges are non-refundable.
Any refund will automatically be issued to the card used to make the original purchase. We cannot make payments to other cards or bank accounts.
In all cases, the returned items must be in their original "shelf-ready" condition which includes tags and any packaging. Any soiled items (including deodorant marks) will be returned to the sender.
We are not responsible for any items that are returned to us in error.